Refund Policy
At ResearchODesk, we are committed to delivering high-quality academic support and publication services that meet your expectations. Client satisfaction is a priority we take seriously.
At ResearchODesk, we are committed to delivering high-quality academic support and publication services that meet your expectations. Client satisfaction is a priority we take seriously. However, due to the professional and time-intensive nature of our services, refunds are subject to the specific conditions outlined below.
Eligibility for Refunds
A refund request will be considered in the following circumstances:
- check_circle Duplicate or erroneous payment
- check_circle If a request is submitted before our team has commenced any work on your project
- check_circle If ResearchODesk fails to deliver the agreed service within the confirmed timeline due to our team's failure and not any client-side issue
Non-Refundable Situations
Refunds will not be granted in the following situations:
- check_circle Once the service has been initiated and any portion of the work has been commenced or delivered
- check_circle Delays caused by the client failing to provide required documents
- check_circle Change-of-mind cancellations after work has begun
- check_circle Journal rejection decisions (which are made independently by editorial boards)
- check_circle Revisions that fall outside the originally agreed scope
Partial Refunds
In certain situations where the service has been partially completed, a partial refund may be considered at the discretion of ResearchODesk, based on the proportion of work completed and the nature of the service provided. Partial refund decisions are final and will be communicated in writing.
Refund Processing
Approved refunds will be processed within 7 to 14 business days from the date of approval and returned using the same payment method used for the original transaction.
ResearchODesk is not responsible for any additional charges or currency conversion differences imposed by your bank or payment provider.
How to Request a Refund
To submit a refund request, please contact our support team with the following information:
- check_circle Your full name
- check_circle Order reference number
- check_circle Payment receipt or transaction ID
- check_circle A clear reason for your refund request
Contact us at: info@researchodesk.com | +44 7832 620821
Our team will respond with a decision within 14 to 21 business days.
Contact Us
If you have questions about this Refund Policy or wish to discuss your specific situation, please get in touch: